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Contacts Overview Yeastar Contacts feature allows you to add external contacts to Company Contacts and share the Company Contacts with your organization. Each extension user has a Personal Contacts to create and manage their personal contacts. Contacts types Company Contacts Company Contacts is a phone book that allows you to […]

System Prompt The default system prompt language is English. You can change the global system prompt, and if an extension user works in a foreign language, you can set a different system prompt for the user. Change System Prompt Yeastar have stored all the supported system prompts online. You can […]

Call Recording Overview Yeastar Cloud PBX supports One Touch Recording and Auto Recording.One Touch RecordingOne Touch Reording, also known as On-demand Recording, allows users to dial *1 on their phones to record calls at any time.For more detail of One Touch Recording, refer to One Touch Record.Auto RecordingAuto Recording is a feature […]

IVR Like most organisations, where possible, we would like to route incoming calls an Auto Attendant. You can create one or more IVR (Auto Attendant) on the system to achieve it. When calls are routed to an IVR, the system will play a recording prompting them what options the callers […]

Emergency Number Add an Emergency Number To ensure that the extension users can make emergency calls at any time, you need to add emergency numbers on Yeastar Cloud PBX. You can also set an alert to notify the emergency contacts that an emergency call has been dialed.Note: Emergency calls have the highest […]

VoIP Trunks Introduction VoIP Trunks are phone lines that transmit calls over the Internet. A VoIP provider can assign a local number to one or more cities or countries and route it to the PBX phone system. Usually, VoIP trunks are cheaper than traditional PSTN trunks. VoIP Trunk Types Yeastar […]

An extension is a short number used to define a specific internal call destination within the PBX network. Extensions can be assigned to an individual user or a department within the organization. Format your Extension Range Yeastar Cloud PBX supports extension formats between 1 to 7 digits, with the default extension […]

Set Date and Time Adjust the time of your PBX (including the time zone) to your local time. The PBX will generate call logs with your local time. Go to Settings > System > Date & Time. Select your time zone. (Optional) Configure Daylight Saving Time. Click “Save”. On the pop-up window in the bottom right corner, […]

Incoming Call Features AutoCLIP Call Pickup Caller ID DND (Do Not Disturb) Ring Group Call Forwarding Call Routing Dial by Name Follow Me Time Conditions Call Parking Call Waiting DID (Direct Inward Dialing) Queue Outgoing Call Features Attended Transfer Callback Music On Hold BLF Support DOD (Direct Outward Dialing) Speed […]